Hello,
I'm Joel
Frenette

I love travel, coffee and chocolate. I have a passion for technology that began at 14, programming video games on my Atari 130XE, I have built a career grounded in over 22 years of IT excellence. My extensive experience spans Infrastructure, Networking, Support, Cybersecurity, Compliance and Cost Savings where I’ve led key initiatives such as data center upgrades, Dell imaging rollouts, and large-scale ISP migrations, website migrations, Salesforce implementation, Call Center dialer upgrades, Mobile App, Software Development, ERP upgrades and IT Expense Reductions, saving $3.4M in expenses in 2023/2024 alone! 

In addition to managing complex IT hardware and software projects, I’ve led Construction project teams through the expansion from 22 to 82 massage clinics across Canada and upgrading hardware in 100 corporate hair loss centers across North America, as well as data closet & data center hardware refresh projects.

Over the past few years, I’ve expanded my skillset to focus on Data, Reporting, Analytics, and Artificial Intelligence (AI). This transition has been underscored by my work in developing innovative AI solutions and launching award-winning AI training programs.

My dual MBA program, alongside certifications like PMP, SMC, MCP, DCSE and ITIL, provides me with both the strategic insight and technical skills necessary to drive innovation, optimize performance, and deliver business value in today’s rapidly evolving technological landscape.

I have achieved several significant milestones over the past 12 months:

Launch of Industry-First AI Training Program:
Joel spearheaded the development and global release of the world’s first AI for Travel Agents Training Program, which has been sold to thousands of students worldwide. The program is designed to augment, not replace, human interactions, enabling agents to offer more personalized client service while improving operational efficiency.

Innovative AI Project:
I am leading a groundbreaking AI project for a Fortune 200 company in Florida, integrating AI-driven data analytics in a call center environment to enhance customer service. This project focuses on using AI to support human roles by offering personalized, AI-powered solutions while maintaining and enhancing human interactions.

This Year’s Awards and Recognitions:
I most recently won the “Global Global AI Integrations Expert & Job Retention Specialist” in the 2024 Global Excellence Awards in Project Management by LUXlife Magazine, reflecting my leadership in AI-driven solutions that prioritize job retention and human-centric innovation.

Furthermore, I won the “Best AI-Based Travel Agents Training Program” in the 2024 Marine Tourism Awards by LUXlife Magazine.

TravelFun.Biz recently won Gold for “Best Travel Agent Training Program“ in the 2024 Magellan Awards by Travel Weekly. 

TravelFun.Biz was awarded “Best Boutique Host Travel Agency” in the 2024 LUXlife Hospitality Awards, recognizing our exceptional service in the luxury travel market.

Last Year’s Awards and Recognitions:
We also received the “Best Travel Agent Training Program” award in the 2023 Marine Tourism Awards by LUXlife Magazine.

Additionally, TravelFun.Biz earned Silver for “Best Social Media Training Program” in the 2023 Magellan Awards from Travel Weekly, underscoring our innovative technical training efforts.

Press Releases and Published Articles:
I have received significant media attention through multiple press releases, including the Tech Announcer release titled “Joel Frenette Breaks New Ground with Industry-First AI Training for Travel Agents,” which was picked up by over 400 media outlets across the USA.

Additionally, I published several AI thought leadership articles, such as:

“Through the Looking Glass: Have We Entered the Matrix?” in CIOReview.com

“The Convergence of AI and Digital Ethics: A CTO’s Responsibility in Shaping the Future” in LeadersInBusiness.org

“The AI Skills Every Project Manager Needs to Shine in 2024“ in PMI.org’s September 2024 newsletter,

“The Mirage of AI as a Cure-All“ in the September edition of the BATIMES.com, all of which highlight his leadership in AI, technology, and project management.

“Can AI Augment Call Center Efficiency, or Should We Replace Agents Altogether?“ in the October edition of TechMall.org.

Publishing:
I am a published author of 10 books, covering a variety of topics such as the cruise industry, travel agent training, Bitcoin, including his latest book “The AI Takeover Survival Guide” and “The AI Takeover Survival Guide- Second Edition“. These books reflect his deep knowledge across industries and his ability to share insights on topics ranging from emerging technologies to industry-specific training. His works can be explored on his Amazon Author Page.

Accomplishments:
In 2024, I was among the 250 travel agents who attended the ASTA Legislative Day in Washington D.C., representing the 190,000 travel agents across America. I met with senators and representatives from both sides of the aisle to propose two key bills: the Airline Refund Fairness Act (H.R. 9552) and the ACPAC Modernization Act (H.R. 3780), which would add a ticket agent seat to the Aviation Consumer Protection Advisory Committee at DOT. My involvement underscores a commitment to advocating for the travel industry while prioritizing consumer protection and job retention.