Hello,
I'm Joel
Frenette

I am a proven technology executive, AI thought leader, and certified AI specialist with over 22 years of IT leadership experience. My expertise spans artificial intelligence, infrastructure management, cybersecurity, compliance, and cost optimization. I specialize in creating human-centric AI solutions and delivering transformative results that empower organizations to thrive in today’s rapidly evolving technological landscape.

I was honored in the January issue of CXO Inc Magazine, titled “The 10 Most Admired CTOs to Follow in 2025” 

And in December, I was featured in the December issue of The CIO Times, titled “Business Mavericks: Visionary Leaders Shaping the Future in 2024” (page 24). This recognition underscores my ability to innovate, lead, and shape the future of technology.

What I Offer

• AI Strategy & Implementation: I’ve spearheaded multi-million-dollar AI integration project for a Fortune 200 company, such as implementing Call Center & IVR AI tools (e.g., Amazon Connect, Bedrock, Lex, and Polly) to enhance customer experiences and operational efficiencies while preserving the human touch.
• Scalable IT Leadership: As a fractional CTO, I deliver impactful technology solutions like Salesforce implementations, ERP migrations, cybersecurity and IT expense optimization. In 2023-2024 alone, my strategies resulted in $3.4 million in cost savings for clients.
• AI Training and Education: As the creator of the world’s first AI Tools for Travel Agents Training Program, I’ve trained thousands of professionals globally, empowering them to embrace AI tools to build stronger client relationships and improve operational success. This program earned the Gold Magellan Award (2024) for its innovation.
• Business Optimization: With expertise in analytics and automation, I identify inefficiencies and implement AI-driven solutions that streamline operations and drive ROI.

Why Hire a Virtual or Fractional CAIO/CTO?

Today’s organizations face critical challenges in adopting and integrating AI and emerging technologies into their operations. Hiring a fractional CAIO or CTO provides access to top-tier expertise without the commitment of a full-time executive.

Here’s how I can help:

1. Strategic AI Leadership: Define and execute AI strategies that align with your business goals, ensuring scalability and long-term growth.
2. Optimized IT Operations: Modernize and scale technology systems while minimizing operational costs.
3. Pain Point Solutions: Address challenges such as automating repetitive tasks, improving customer experiences, and building data-driven decision-making processes.

By leveraging my certifications (PMP, Certified AI Specialist, SMC, SAFe, ITIL, and AI for Executives) and education (dual MBA in progress), I seamlessly integrate strategic and technical solutions to ensure measurable success for organizations.

Signature Projects & Achievements

• Fortune 200 AI Integration: Led a transformative AI project in the energy sector, using advanced analytics and Agentic AI to streamline call center operations and enhance customer satisfaction.
• AI in Travel: Pioneered the travel industry’s first AI training program, revolutionizing how travel agents adopt AI tools to improve client interactions and operational efficiency.
• Retail & IT Expansion: Successfully managed the expansion of 82 locations across Canada and refreshed hardware for over 100 corporate centers in North America.
• Cost Optimization: Consistently delivered results, including saving clients over $3.4 million in operational costs in the past year alone.

Let’s Connect

Whether you’re seeking a fractional CAIO to guide your AI strategy or a virtual CTO to scale your IT operations, I can provide the leadership and expertise your organization needs to stay ahead of the competition. Book an Appointment or contact me directly to discuss how we can work together to shape the future of your business.