I am searching for Remote IT Service Management and IT Project Management opportunities.

I have over a decade of IT experience servicing the banking, investments, taxation, medical, and telecommunications industries with point-of-sale/POS installation, OS migrations, conversions,  build-outs, infrastructure upgrade projects, and many years break/fix and IMAC support projects.

I am articulate, organized and end-user-focused, bilingual in French and English with expert level IT support and customer service skills, obtained by thriving for over a decade in the cruise line, hotels & resorts industry. 
I enjoy integrating and aligning IT Services and business needs to produce the most effective and efficient business outcomes.

My Bachelor’s in Business Administration, my dozen plus certifications and my decade-long success as self-employed contractor and entrepreneur demonstrates my understanding of business objectives and how users’ problems affect business.

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Who I Am

Systems Support Associate

Hair Club for Men and Women

Boca Raton, Florida

Project Manager Duties: Burlington, Ontario new center build-out & Atlanta new training section build-out Prepared, ordered, configured and shipped all networking devices, hardware, and software. Controlled and monitored inventory Installed, configured, and trained staff on the use of all equipment. 
Project Manager Duties: 2011 Site Visits Project Travel 1 week per month for a full year. Hands on site visits to 26 of the 76 total corporate center locations across North America: Onsite monitoring and inventory control, software and hardware upgrades and to conduct staff training and support 
Operational Duties: Remote IT Support via RDP, PCAnywhere, VNC, LogMeIn, XenApp Published Desktop & Citrix through Citrix Delivery Services

Performing first point of contact duties for all staff and executives. Highest customer satisfaction and highest first time closed ratios. Logging all calls, request, and incidents, and escalating when necessary.

 

Shift Supervisor, Technical Support and Floor Support

Rogers Communications

Moncton, New Brunswick

Manager Duties: Floor Support, Night Shift Supervisor and Training staff with one-on-one mentoring, classroom-style lectures, also with presentations and demonstrations
Operational Duties: Remote IT Support, Live Remote Agent and Remote Support for Rogers Online Protection and Rogers Yahoo Webmail accounts. Remote Support on Wireless Home Security Systems and peripherals Remote Support on Fiber/ Cable High Speed Internet, WiMax Portable Internet, and WiFi home networking, Fiber/ Packet Cable VoIP Home Phone eMTA’s and SMT’s,HDTV, PVR, Digital Cable , and Analogue Cable

 

Team Lead and Field Service Technician

Getronics

Montreal, Canada 

Management Duties: Communications and training project staff along with logistics with ordering and delivery from vendors
Operational Duties: Remote Support and Field Support for IBM Services, National Bank, CGI Group, and Desjardins Financial Services Network

Conversion, Migration, Upgrades, IMAC and Break-Fix on all branch workstation, POS and networking equipment

 

Desk Side Technical Support

The Art Institutes

Vancouver, Canada

Operational Duties: Ghost imaging of 200+ workstations in a multi-platform Windows XP/ RH Linux/ Mac OS X network. Desk side support for student and teacher profiles in MS Office, MS Outlook and Lotus Notes.

IT Experience

University & College Education

Riverbanks University

Bachelor’s of Business Administration, Management Information Systems

Award of Excellence: Management Information Systems Distinction: Introduction To Entrepreneurship

CDI College

Interconnecting Cisco Networking Devices, Network and System Administration/Administrator, Honors

Preparation for the CCNA exam: Understand Layered Internetwork Communication, Protocols and Standards. Plan and Design Internetworked LANS and WANS. Work with the Cisco Internetwork Operating System (IOS). Implement and Manage Cisco Routers and Switches. Understand and Implement Access List Security.

CDI College

Computer Support Technician, Information Technology, Honors

Students receive hands-on training on industry-standard software, and learn fundamental networking skills, hardware installation and configuration, system support and optimization, Windows operating system, MS Office applications, and help desk techniques.

University of Moncton

Bachelor, Business Administration,

separator

Certifications

Education

Shaughnessy Children’s Centre

Volunteer

Volunteered as a French teacher for the Junior Kindergarten and Senior Kindergarten classes of 2013.

First Baptist Church of Delray Beach

Volunteer

I assisted with computer networking and troubleshooting, and as sound and video technician, and assisted with the set and backstage props and decorations, during audio and video productions during rehearsals and worship services.

Caring Kitchen | C.R.O.S. Ministries

Every Thursday, I volunteered by assisting with all the heavy lifting by emptying the fridge, and unloading the food truck, also assisted with the meal preparation and service to the financially needy in my local community.

LEARNING ALLY — formerly Recording for the Blind & Dyslexic (RFB&D)

Volunteer

Fundraiser and studio volunteer who helps create audio textbooks for students who are visually/physically impaired.

Audio Recording of Math and Computer Science text books for the Blind & Dyslexic

Volunteering





IT Project Manager

JoelFrenette.com

Toronto, Canada

Project Manager Duties: Designing realistic business plans and tailoring marketing plans for client’s business needs and budgets. All projects completed on time and under budget, the first time and every time with client satisfaction in mind. I always under promise and over-deliver.

Sub-contracting and Outsourcing of specific IT services, such as Graphic Design, Coding, Articles Writing & Publishing/Spinning, Blog Networking, Press Releases, Social Networking Posts, Social Bookmarking Services, etc.

Operational Duties: Providing affordable web design, marketing and SEO solutions for small business owners.
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  • Little Friends Learning Center

    The preschool needed to fill their seats for the summer and coming school year. So, I designed a new sales funnel for them,…View

  • CruiseLineJobs.Biz

    All my friends either ask me; “How did you ever get a job on a cruise ship? or “What was it like to work on a cruise ship?”…View

IT Project Manager, IT Independant Contractor, Field Technician

Contract-IT

Moncton, Canada

Major Stakeholders: National Bank of Canada, ScotiaBank, Western Union, Caisse Populaire, Investor’s Group, Magnetic Investments, Preferred Accounting

PeopleToGo, DispatchUS, IT Placements, I3 Iinternational, Vortek Systems IBM Services, CGI Group, DesJardins, TES – The Employment Solution, and Dell at Home Services

Project Manager Duties: Completed several IT projects on time, under-budget and always exceeding customer satisfaction. Prepared WBS and managed the team’s work to be completed on time and under budget Scheduled times for product, delivery, shipping, receiving, configuring, installation and testing. Trained staff on use & maintenance of new equipment.
Operational Duites: Field Service Technician Interac, NCR, Ingenico, Toshiba Express Pay POS, TP3K Pin Pad and IBM POS Projects

Construction Project Manager

Contract-IT

Moncton, New Brunswick

Project Manager Duties: Planned all merchandising displays to be built with timelines and presentations. Negotiated all costs, storage, and shipping of display units while being manufactured. Negotiated all revenues and store location selections Prepared budgets, income analysis, expense reports and profit re-investments Hired, trained and managed all staff

IT Projects

Systems Support Associate

Hair Club for Men and Women

Boca Raton, Florida

Project Manager Duties: Burlington, Ontario new center build-out & Atlanta new training section build-out Prepared, ordered, configured and shipped all networking devices, hardware, and software. Controlled and monitored inventory Installed, configured, and trained staff on the use of all equipment. 
Project Manager Duties: 2011 Site Visits Project Travel 1 week per month for a full year. Hands on site visits to 26 of the 76 total corporate center locations across North America: Onsite monitoring and inventory control, software and hardware upgrades and to conduct staff training and support 
Operational Duties: Remote IT Support via RDP, PCAnywhere, VNC, LogMeIn, XenApp Published Desktop & Citrix through Citrix Delivery Services

Performing first point of contact duties for all staff and executives. Highest customer satisfaction and highest first time closed ratios. Logging all calls, request, and incidents, and escalating when necessary.

 

Shift Supervisor, Technical Support and Floor Support

Rogers Communications

Moncton, New Brunswick

Manager Duties: Floor Support, Night Shift Supervisor and Training staff with one-on-one mentoring, classroom-style lectures, also with presentations and demonstrations
Operational Duties: Remote IT Support, Live Remote Agent and Remote Support for Rogers Online Protection and Rogers Yahoo Webmail accounts. Remote Support on Wireless Home Security Systems and peripherals Remote Support on Fiber/ Cable High Speed Internet, WiMax Portable Internet, and WiFi home networking, Fiber/ Packet Cable VoIP Home Phone eMTA’s and SMT’s,HDTV, PVR, Digital Cable , and Analogue Cable

 

Team Lead and Field Service Technician

Getronics

Montreal, Canada 

Management Duties: Communications and training project staff along with logistics with ordering and delivery from vendors
Operational Duties: Remote Support and Field Support for IBM Services, National Bank, CGI Group, and Desjardins Financial Services Network

Conversion, Migration, Upgrades, IMAC and Break-Fix on all branch workstation, POS and networking equipment

 

Desk Side Technical Support

The Art Institutes

Vancouver, Canada

Operational Duties: Ghost imaging of 200+ workstations in a multi-platform Windows XP/ RH Linux/ Mac OS X network. Desk side support for student and teacher profiles in MS Office, MS Outlook and Lotus Notes.

IT Experience

University & College Education

Riverbanks University

Bachelor’s of Business Administration, Management Information Systems

Award of Excellence: Management Information Systems Distinction: Introduction To Entrepreneurship

CDI College

Interconnecting Cisco Networking Devices, Network and System Administration/Administrator, Honors

Preparation for the CCNA exam: Understand Layered Internetwork Communication, Protocols and Standards. Plan and Design Internetworked LANS and WANS. Work with the Cisco Internetwork Operating System (IOS). Implement and Manage Cisco Routers and Switches. Understand and Implement Access List Security.

CDI College

Computer Support Technician, Information Technology, Honors

Students receive hands-on training on industry-standard software, and learn fundamental networking skills, hardware installation and configuration, system support and optimization, Windows operating system, MS Office applications, and help desk techniques.

University of Moncton

Bachelor, Business Administration,

separator

Certifications

Education

Shaughnessy Children’s Centre

Volunteer

Volunteered as a French teacher for the Junior Kindergarten and Senior Kindergarten classes of 2013.

First Baptist Church of Delray Beach

Volunteer

I assisted with computer networking and troubleshooting, and as sound and video technician, and assisted with the set and backstage props and decorations, during audio and video productions during rehearsals and worship services.

Caring Kitchen | C.R.O.S. Ministries

Every Thursday, I volunteered by assisting with all the heavy lifting by emptying the fridge, and unloading the food truck, also assisted with the meal preparation and service to the financially needy in my local community.

LEARNING ALLY — formerly Recording for the Blind & Dyslexic (RFB&D)

Volunteer

Fundraiser and studio volunteer who helps create audio textbooks for students who are visually/physically impaired.

Audio Recording of Math and Computer Science text books for the Blind & Dyslexic

Volunteering





IT Project Manager

JoelFrenette.com

Toronto, Canada

Project Manager Duties: Designing realistic business plans and tailoring marketing plans for client’s business needs and budgets. All projects completed on time and under budget, the first time and every time with client satisfaction in mind. I always under promise and over-deliver.

Sub-contracting and Outsourcing of specific IT services, such as Graphic Design, Coding, Articles Writing & Publishing/Spinning, Blog Networking, Press Releases, Social Networking Posts, Social Bookmarking Services, etc.

Operational Duties: Providing affordable web design, marketing and SEO solutions for small business owners.
  • IT-Project-Managers.com

    Faced with the growing list of books and software available to aid in preparation for my Project+ and PMP exams, I decided…View

  • Fitness Training Site

    Website design and local SEO promotions for upcoming conferences.View

  • EazyTax.ca

    Website Design and Local SEO services for local tax services professionalView

  • ImageMaximum.com

    Provided off page SEO and SEM services. Outsourced article spinning, blog networks, wikis, press releases, and bookmarking…View

  • TopTrafficMarket.com

    Provider of affordable social marketing solutions in the Toronto, Canada area. Need more exposure online? Need more…View

  • WhatisaBitcoin.com

    Many people asked me about this new digital currency called “Bitcoins”, so I investigated, and wrote a book about it….View

  • DevishPhotography.com

    A professional photographer needed a new website to showcase his talent when closing sales with prospects.View

  • Little Friends Learning Center

    The preschool needed to fill their seats for the summer and coming school year. So, I designed a new sales funnel for them,…View

  • CruiseLineJobs.Biz

    All my friends either ask me; “How did you ever get a job on a cruise ship? or “What was it like to work on a cruise ship?”…View

IT Project Manager, IT Independant Contractor, Field Technician

Contract-IT

Moncton, Canada

Major Stakeholders: National Bank of Canada, ScotiaBank, Western Union, Caisse Populaire, Investor’s Group, Magnetic Investments, Preferred Accounting

PeopleToGo, DispatchUS, IT Placements, I3 Iinternational, Vortek Systems IBM Services, CGI Group, DesJardins, TES – The Employment Solution, and Dell at Home Services

Project Manager Duties: Completed several IT projects on time, under-budget and always exceeding customer satisfaction. Prepared WBS and managed the team’s work to be completed on time and under budget Scheduled times for product, delivery, shipping, receiving, configuring, installation and testing. Trained staff on use & maintenance of new equipment.
Operational Duites: Field Service Technician Interac, NCR, Ingenico, Toshiba Express Pay POS, TP3K Pin Pad and IBM POS Projects

Construction Project Manager

Contract-IT

Moncton, New Brunswick

Project Manager Duties: Planned all merchandising displays to be built with timelines and presentations. Negotiated all costs, storage, and shipping of display units while being manufactured. Negotiated all revenues and store location selections Prepared budgets, income analysis, expense reports and profit re-investments Hired, trained and managed all staff

IT Projects

Muay Thai Kick Boxing, Ultimate Martial Arts 

(January 2013 – to date) Toronto, Ontario

My five year-old son and I train every Sunday with Steve Ramcharan at Team Ultimate.

Muay Thai Kick Boxing, American Top Team

(January 2011 to January 2012) Coconut Creek, Florida, USA

I trained at one the country’s top MMA training schools with the top fighters in the UFC

MMA, Simms Knockdown MMA

(December 2009 – December 2010) Moncton, New Brunswick

Trained in American Kick Boxing, American Wrestling, Kyokushinkai Karate, and Brazilian Jiujitsu

Super Spartan Race 

(2012 ) Oleta State national Park, Miami, Florida, USA

8 Miles of Adventure racing with over 25 obstacles… Fundraising and Fun!

Spartan Sprint

(2011 ) Oleta State national Park, Miami, Florida, USA

5 Miles of Adventure racing with over 12 obstacles… Fundraising and Fun!

The Warrior Dash

(December 2011) Fort Lauderdale, Florida, USA

3 Miles of Adventure racing with over 12 obstacles… Fundraising and Fun!

The Warrior Dash

(February 2011) Central Florida, USA

3 Miles of Adventure racing with over 12 obstacles… Fundraising and Fun!

Land’s End Sailing

(July 2001) Horsebay Bay, British Columbia

CYA Basic Cruising Standard (Day Skipper) Certification

Pleasure Craft Operator (Motor Boat) Cerification

The Diving Locker

(2001) Vancouver, British Columbia

Rescue Scuba Diving PADI Certification

Confederation Divers

(1998) Shediac, New Brunswick

Advanced Open Water PADI Certification

Red Hook Dive Center

(1996) St Thomas, U.S. Virgin Islands

Open Water Certified PADI Certification

 

Hobbies


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