Web Generator

MY RESUME

I have over 14 years experience in IT and I am looking to join a distributed company or team offering flexible, remote, work-at-home, technical support, team leader or project management roles.

JOEL FRENETTE WORK EXPERIENCE

Over 14 years experience in the IT industry

IT Project Manager

MassageAddict.ca
August 2015 - Present

Successfully managed the IT projects for the nationwide growth from 26 to 71 locations. As Office365 admin, supported Outlook Exchange, Sharepoint Online, and all Office applications. Providing remote support using Citrix GotoAssist and GotoMeetings. As RingCentral admin, configured and supported the cloud-based PBX. As ZenDesk admin, configured and managed the support ticket system. As Booker & Hirefrederick admin, supported the CRM for all 71 clinics. Engaged, developed and maintained vendor relations with our many ISP's, web developers, hardware and software vendors, and outsourced installation and maintenance technicians.

Virtual Project Manager

WebDesign39.com
January 2011 - Present

Created and managed a digital ad agency. Growing revenues last year by 200% by building long term relationships with current customer base with monthly SEO campaigns. Experienced managing domain names, DNS, cPanel and WHM accounts. Experienced designing in Wordpress, Boostrap, HTML5, and CSS. Created sales funnels that turn traffic into paying customers. Experience with email marketing software like Aweber, GetResponse, and TrafficWave. Ran successful Facebook Ad campaigns and Google Adwords campaigns. Experienced with remote support and access using TeamViewer, Zoom, Skype and hosting Conference Calls.

Remote Systems Support

Hair Club For Men
March 2011 - July 2015

Assisted on Infrastructure projects leading to business growth from 76 to over 100 clinics. Experienced admin and support on Wyse thin clients and Windows 7/8 clients using Citrix Receiver connecting to Citrix XenApp running on Microsoft Server 2008. Provided support to executives and clinic staff on the custom CMS and all Office products. Worked directly with BlackBox technicians and NOC at Century Link & GLS for networking issues and support on Cisco routers, switches and firewalls. Experienced using BMC's Track-IT ticketing system and provided remote support using LogMeIn Rescue and RDP.

Remote Technical Support

Rogers Communications
May 2008 - November 2010

Large national call centre environment. Quickly learning how to support evolving technologies and supporting the call centre staff by providing training as shift supervisor. Provided support via Chat with up to 3 clients at a time. Handled all calls on the Avaya inbound calls system and Remedy tracking systems Became subject matter expert for Cable TV products and services, Wi-Fi, wireless, WiMAX, hybrid fibre-coaxial Internet and home security services.

Field Service Technician

PeopleToGo Inc.
December 2002 - November 2010

Completed several IT migrations, conversions, upgrades, roll-outs, POS and IMAC projects for major retailers across the Atlantic provinces in Canada. Prepared WBS and managed the team's work to be completed on time and under budget. Specializing in Just-In-Time service delivery on a variety of deliverables from printer installations and repair, to home office back up and restore of data, to server upgrades and maintenance.

Field Service Technician

Getronics Canada Inc.
December 2002 - September 2004

Team leader on several high profile projects, like OS/2 to Windows 2000 migration for provincial credit union, Token Ring to Ethernet conversion project and the Lotus Notes to Exchange migration projects as well. I successfully ran critical IT missions to revive downed servers and network connectivity issues for the National Bank in their many branches surrounding the greater Montreal area. Specializing in Server maintenance, router installs, POS and ATM installation, configurations and networking issues problem solving.

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IT CERTIFICATIONS

PMP® Project Management Professional

PMI.org Southern Ontario Chapter License 3173531

ITIL® Foundations v.3 

ITSM - Certificate in IT Service Management
from EXIN License 968679

Scrum Fundamentals Certified

SCRUMstudy - Accreditation Body for Scrum and Agile
License 554735

Microsoft MCP

Installing, Configuring, and Administering Microsoft® Windows® XP Professional License 3603430

DELL DCSE

Associate Server Certification v10.
Foundations 2010 Portables and Desktops

CompTIA Project+

CompTIA License 

CompTIA Network+

CompTIA License ld9dtt5348

CompTIA Server+

CompTIA License lbfdtt528d

CompTIA A+ Hardware

CompTIA License i08dtt0793  

CompTIA A+ OS Technologies

CompTIA License i3fdtt081b

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